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Shipping & Returns
Shipping
Do you ship internationally?
Yes, we ship all products to most continents and countries across the world. You can order online and the order will be shipping to your home door by the most trustworthy shipping couriers with a tracking code number. we will still follow up with you until you receive your order.
When will my order ship?
Most orders leave our warehouse within 2 – 4 business days. Orders placed with Expedited or Express shipping will leave our warehouse even faster. We’ll email you tracking as soon as it’s available. Orders that are placed on weekends will not ship until at least the next business day.
When will my order be delivered?
We message expected delivery dates when you select your shipping option in checkout, throughout the rest of the checkout process, in the order confirmation email, and on the track/manage order page.
Delay shipping
We’re unable to delay shipping on our orders. If you absolutely cannot have a package arrive so soon, please contact us and we’ll help you figure out the best date for you to place your order and have it arrive on or near the date you need.
When calculating your shipping time please keep in mind that the day the package is shipped from our warehouse is not considered the first business day; the first full day that the package is “in transit” is when you should start calculating the business days.
Payment
Are my Payment Details and Data secured?
We don’t store any payment information,All financial transactions are made through secured global payment gateways.
I have a problem with my Discount code or I forgot to enter it?
Directly E-mail us hello@bybravura.com and we will resend you another Discount Code with the same value. In case of forgetting, we will refund you with the value of the discount immediately.
Returns
Return instructions
We’ve made returning things even easier!
Return orders within 14 business days of orders delivery.
Create a return online:
1. Log into your account or click here to find your order.
2. Click button “Ask for a refund” the box next to the item(s) that you’d like to return, then start your return.
3. Choose the reason for your return and a refund method, then enter any additional refund information that may be needed.
Returns policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Refund ONLY ACCEPTED if the product you have purchased has an industry defect.
Refunds will be done only through the Original Mode of Payment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
*No refunds for personalized items.
Please note:
Returns that are not received by our warehouse after 7 days of creating the return label are automatically closed in our system. Please contact us at hello@bybravura.com